Waiting for a Free technician appointment for over 7 days to reconnect the fiber.

Hello,

Following the technician's visit to my neighbor on June 1, 2021 (between 11 a.m. and 1 p.m.) to install fiber (the technician's 5th visit since August 2020), my fiber connection went down that same day at 11:40 a.m., even though it had been working perfectly since it was installed. Being on-site, I went to speak with the technician, who simply refused to check my line and left hastily, claiming he was there for the installation at my neighbor's.

I have been waiting for over a week for Free to contact me to send a technician. 12 follow-up calls, including 3 calls to the cancellation service, have not been enough.

Each time I call 3244, I am told that they do not have visibility on the technicians' schedule (which basically means the people we talk to online are useless other than making us wait) and that the back office team managing the schedules cannot be reached by phone.

As I am working from home, I simply cannot work, and Free is not offering me any solutions (refusal to lend me a Wi-Fi dongle or activate a mobile plan with internet connection for sharing during the restoration period).

In short, this is becoming unbearable and I am seriously considering canceling to switch to a competitor, even though the problem itself is not significant (15 minutes of technician intervention just to reconnect my line) and I have been a Free customer for 15 years.

If anyone can help me or provide a contact to bring a technician, I would appreciate it.

Thank you in advance for your help.

Christophe