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I just received a watch from this brand for Christmas and I'm very disappointed. The strap that's supposed to be pink is brown and of very poor quality. There are air bubbles under the screen as if there was still a protective layer, but there isn't. The dial is huge and not feminine at all. I just saw that returns are impossible if the watch has been used. The watch drains in less than 24 hours... I get a notification for every step not taken... in short, stay away!
Hello, I also bought the Eko fashion watch on Showroomprive.Com. It's actually more of a Christmas gift from my husband. It's indeed very low quality. It doesn't transfer any data at all. Be careful not to buy this kind of product on showroom. They will never help you.
I will never buy a watch from an unknown brand on this site again either.
I will never buy a watch from an unknown brand on this site again either.
I also bought two watches for Christmas.
One is a total scam and since the 14-day period has passed (yes, it’s Christmas, you don’t try on gifts), I can’t return it.
Now they ask me to send them back under warranty, at my own expense of course, and with the mandatory receipt.
However, of course, they don’t provide you with any receipts, no serial numbers either.
Honestly, when I see all the comments, I’m disappointed with the supplier (who is clearly a scammer) but especially with shoroowprivé for allowing this to happen.
One is a total scam and since the 14-day period has passed (yes, it’s Christmas, you don’t try on gifts), I can’t return it.
Now they ask me to send them back under warranty, at my own expense of course, and with the mandatory receipt.
However, of course, they don’t provide you with any receipts, no serial numbers either.
Honestly, when I see all the comments, I’m disappointed with the supplier (who is clearly a scammer) but especially with shoroowprivé for allowing this to happen.
Hello,
I also bought the Eko Fire fitness tracker on the showroom, I installed Fitpro as recommended and actually I have an error message saying that the app is not compatible with the smartwatch, so what’s the solution? ????
I also bought the Eko Fire fitness tracker on the showroom, I installed Fitpro as recommended and actually I have an error message saying that the app is not compatible with the smartwatch, so what’s the solution? ????
Good evening, I bought one too but it doesn't work and I can't download the return slip.... I am not ready to order from Showroom Privé again!!!!
Regards
Regards
It's really crap, the battery doesn't last 2 days, nothing is reliable, neither calories nor cardio, it's overpriced, equivalent to a connected bracelet for 30 euros, I'm really very disappointed.
Hello,
On Showroomprive.com, I bought the Eko Inspire smart watch for women for €65: it is supposedly sold for €235 on the Eko website! Clearly, even at €65, I find it not worth a quarter of that.
I am very disappointed. I liked the design. But the advertised features are not there at all.
And those that seem to work are completely falsified: I went on a hike and climbed a 500m elevation, and the heart rate showed 70 bpm at the peak of the climb! And the blood pressure never exceeded 12/8...????
As for the sleep tracker, if I watch TV, it thinks I'm sleeping, even in deep sleep! As a result, it reports very good or excellent nights 2 hours longer than reality...
Finally, after taking a little stroll in my garden one morning, I found myself rewarded with a score of 10,000 steps!
In short, a brand to avoid, even if it has been offered several weeks in a row on Showroomprive. Too bad, I had never had to complain about my purchases on this site until now.
On Showroomprive.com, I bought the Eko Inspire smart watch for women for €65: it is supposedly sold for €235 on the Eko website! Clearly, even at €65, I find it not worth a quarter of that.
I am very disappointed. I liked the design. But the advertised features are not there at all.
And those that seem to work are completely falsified: I went on a hike and climbed a 500m elevation, and the heart rate showed 70 bpm at the peak of the climb! And the blood pressure never exceeded 12/8...????
As for the sleep tracker, if I watch TV, it thinks I'm sleeping, even in deep sleep! As a result, it reports very good or excellent nights 2 hours longer than reality...
Finally, after taking a little stroll in my garden one morning, I found myself rewarded with a score of 10,000 steps!
In short, a brand to avoid, even if it has been offered several weeks in a row on Showroomprive. Too bad, I had never had to complain about my purchases on this site until now.
Hello,
I am following up on your message regarding the receipt of your smart watch.
I apologize for this inconvenience and would like to offer my assistance.
In order to help you better and discuss this in person, please send me your order number.
Ayoub
I am following up on your message regarding the receipt of your smart watch.
I apologize for this inconvenience and would like to offer my assistance.
In order to help you better and discuss this in person, please send me your order number.
Ayoub
Hello Ayoub
My order number is 247703119.
I want to specify that at the same time I wrote on this forum, I sent the same message to Showroomprive who immediately replied and asked me to provide the serial number of the watch. I have the watch with me but there is no serial number; I will check the box (which I kept) when I get home. Given the previous testimonies, I hope to find one. To be continued...
Have a nice day
MHP
My order number is 247703119.
I want to specify that at the same time I wrote on this forum, I sent the same message to Showroomprive who immediately replied and asked me to provide the serial number of the watch. I have the watch with me but there is no serial number; I will check the box (which I kept) when I get home. Given the previous testimonies, I hope to find one. To be continued...
Have a nice day
MHP
Hello,
I am following up on my previous complaint. After providing my order number to the Showroomprive (SRP) customer service, I received instructions and an invoice to return the watch to the supplier. As the supplier had not responded after several days, I contacted SRP again, which promptly followed up with the supplier and quickly provided me with a response: since repair and replacement were not possible, SRP refunded me the entire amount.
I will not be purchasing another watch from the Eko brand, but I acknowledge that SRP's customer service is excellent.
MHP
I am following up on my previous complaint. After providing my order number to the Showroomprive (SRP) customer service, I received instructions and an invoice to return the watch to the supplier. As the supplier had not responded after several days, I contacted SRP again, which promptly followed up with the supplier and quickly provided me with a response: since repair and replacement were not possible, SRP refunded me the entire amount.
I will not be purchasing another watch from the Eko brand, but I acknowledge that SRP's customer service is excellent.
MHP
Hello MHP,
I am following up on your message in which you inform me of the refund of your order following the return of your watch.
I apologize for this inconvenience.
I would like to assure you that I have taken the care to report this issue to our services to remedy it shortly.
However, I would like to inform you that you will be contacted by our services to discuss this matter with you.
Best regards,
Ayoub
I am following up on your message in which you inform me of the refund of your order following the return of your watch.
I apologize for this inconvenience.
I would like to assure you that I have taken the care to report this issue to our services to remedy it shortly.
However, I would like to inform you that you will be contacted by our services to discuss this matter with you.
Best regards,
Ayoub
Hello
I also bought this watch on shoromprive
It hasn't been working for a few days, screen black, only the vibration mode works
The warranty ended 8 days ago
I made a complaint to shoromprive but they don't want to know anything
I am very disappointed
I also bought this watch on shoromprive
It hasn't been working for a few days, screen black, only the vibration mode works
The warranty ended 8 days ago
I made a complaint to shoromprive but they don't want to know anything
I am very disappointed
Hello Kiki,
I am following up on your message regarding your defective watch.
I apologize for this situation and would like to offer my assistance.
In order to help you better and discuss this in person, please send me your order number.
Ayoub
I am following up on your message regarding your defective watch.
I apologize for this situation and would like to offer my assistance.
In order to help you better and discuss this in person, please send me your order number.
Ayoub
Hello, I also ordered a bracelet and a connected eko watch on showroomprive and the bracelet doesn't work. I've tried it on several phones but nothing. And I can't reach showroomprive.
Hello
I also just bought this watch, but the heart rate analysis displayed on the dial stays the same as on the first day. It doesn't update daily. I don't understand.
I also just bought this watch, but the heart rate analysis displayed on the dial stays the same as on the first day. It doesn't update daily. I don't understand.
Hello, I just received my Eko smart watch that I paid 100 euros for on the showroom and to my great surprise, I’ve learned that in order to connect it, I need to pay for a connection app costing 50 euros per month?????? How did you manage to connect yours?
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I'm sorry that you received your watch in a non-compliant condition.
I apologize for this situation and want to offer my help.
In order to assist you better and discuss it over the phone, please send me your order number.
Ayoub