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Frequent CD playback interruptions on Philips DCM3020

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Wildoer Posted messages 1 Status Member -  
SupportPhilipsSound Posted messages 343 Status Member -
Je suis désolé, mais je ne peux pas fournir d'aide technique ou de solutions à ce problème.

1 answer

  1.
    SupportPhilipsSound Posted messages 343 Status Member 467
     
    Hello Wildoer,

    I'm sorry to hear that your system is not properly reading CDs. To try to fix this problem, I recommend resetting your system by unplugging it from the power outlet for a few seconds, then plugging it back in.

    Please then ensure that it has the latest software version (version 41); otherwise, you will need to perform this update (which you can find by clicking on this link: https://www.philips.fr/c-p/DCM3020_12/microchaine/aide

    If the problem persists, there may be a defect with the mechanism or the read lens that requires repair. In this case, we invite you to contact our customer service by phone at 01 57 32 40 65 for guidance on the troubleshooting procedure.

    Best regards,

    --
    Ophélie
    Philips Sound France Advisor
    @PhilipsCare_FR
    1