Saturated scratch disks Photoshop 7 following error

Solved
polonove Posted messages 34 Status Membre -  
 Peiji -
Hello,

I made two big mistakes:

First mistake: In Kaspersky Pure 3 I checked "Record events", resulting in 68 GB just for PURE 3 on my 120 GB SSD with the other logs necessarily on C:\, full disk (5 MB free). (I unchecked this option since, but it was too late!)

As a result, Photoshop 7 installed on my other disk E:\ of 2 TB with 1.58 TB free was sending me warning messages when saving files "Unable to proceed, the scratch disk is full!" I understood too late that the memory exchange with C:\ was the issue. I searched on How It Works and saw that it was about the scratch disks defined in "Preferences", hence my second mistake (or mess-up... if you prefer!)

Second mistake: I go to "Preferences" and "Scratch Disks" and I see that the first is C:\ and the second E:\, and there I change C:\ to E:\... Result I can no longer open Photoshop 7, I immediately get an error message "Unable to initialize Photoshop because the scratch disks are full", no other choice but to click OK and the software closes.

I tried uninstalling, cleaning the registry, reinstalling first on E:\ then on C:\, and I freed up files ".enc1" that were saturating it, there must be a key somewhere in the registry that still contains my second mistake.

I have searched high and low for where this key is, but I can't find it and since I can't open Photoshop I can't access preferences.

The one among you who has the solution would be doing me a huge favor and would have my eternal gratitude. I am not a programmer and I don't know how to dive into programs to find and correct my error.

Thank you in advance for your help.
Best regards,
Paul Polonove

18 réponses

Peiji
 
Hello
I have the same problem.
For me, it simply comes from Photoshop 7 not recognizing disks that are too large (4TB in my case); it thinks the disk is full.
That's why when you set your largest hard drive as the scratch disk, it crashes because it sees the disk as saturated.
So basically, the only way is to install a newer version of Photoshop or use smaller disks (unless you find a solution for Photoshop to recognize larger drives, but I doubt it).
4
TibereTchatcha
 
Hello, this has nothing to do with programming.
However, knowing how to use your tools effectively is essential.
If your working disks are saturated, you need to make space.
I recommend uninstalling and reinstalling Photoshop 7.
If you have Photoshop 7, it means you are working on an older version of Windows, and even though the latest version and its updates are not always necessary, it is useful not to remain on Windows XP and to upgrade to Windows 7 (which remains compatible with Photoshop 7) because this OS will manage your computer's RAM better, making your programs more efficient.
I also remind you that if you are on Windows XP, this program is no longer updated and does not offer technical support, meaning you have a computer that cannot meet current standards (therefore, you will not benefit from current features and compatibilities) and that will also be weak in security since updates also serve to protect against the latest threats that could harm the system and your computer.

That being said (and maybe you are not on Windows XP), I advise you to use the installation program for your Photoshop (after having uninstalled it first).
The ideal is to have a partition on your hard drive that will serve as a working disk; you can use partitioning software or use Windows' tool (which implies either reinstalling Windows or at least having your non-Windows data drives cleared to partition them, i.e., compartmentalizing them into different sections dedicated to different uses, which can only be an advantage).

Managing working disks:
To assign an additional working disk to Photoshop (or any Adobe software), you can:
_Use the keyboard shortcut CTRL+K to access the software settings panel: preferences.
_Choose the memory and working disk management menu (external modules and working disk).
_Assign a dedicated partition for this purpose (or not, depending on whether you have partitioned or not), allowing the program to store information there to lighten the load on the processor and RAM.
_You can also go to the section: Memory and image cache to increase the "Maximum Memory used by Photoshop," which corresponds to RAM. Be careful not to set it to 100% as some memory must remain free to run Windows, and of course, this cache memory will depend on your hardware resources.

Since Photoshop is a resource-intensive program, these adjustments are recommended even if you have no issues with the software and will help increase the program's processing speed by providing maximum resources and avoiding memory issues that might lead to inconveniences, including software crashes if the memory is saturated. In short, your requested effects or operations will go faster and complete successfully.

PS: for Mac, it's generally the same, replacing Windows XP with OS 9 for recent OS X versions. Until a few years ago, Macs managed memory better than Windows, making them preferred in the professional field due to other characteristics. Currently, this difference tends to equalize because Macs use the same component manufacturers and the cutting-edge technologies implemented by Macs are now outdated (another effect is that the price difference is also equalizing).
1
polonove Posted messages 34 Status Membre
 
Thank you for your response.

I'm sorry but I must have misspoken because your answer does not quite address my situation; moreover, I forgot to give you the details of my hardware setup, which is as follows:

Windows: version 7 - 64 bits (Service Pack 1)
System: Rating: 7.5 Windows Performance Index
Processor: Intel Core i7-3770K CPU @ 3.50GHZ
RAM: 8 GB
System Type: 64 bits

Hardware: 2 physical disks:
1st - SSD (therefore dedicated) C:\ 120 GB with now 60 GB free (after deleting Kaspersky files of type ".enc1")
2nd - HDD E:\ 2 TB with 1.51 TB free.

Photoshop 7 installed from always on E:\ since it has plenty of space... and it worked very well except for the "save as" feature, where an error message appeared saying "unable to save as... because disk E:\ is full" (even though I had more than 1.5 TB available. I only had the option to save for web.

At that point, based on a post I saw on the site, I understood that PS needed a "clear" C:\ drive for the memory swap file, so I decided to check in "Preferences" "Scratch Disks," and found: 1st C:\ (I don't remember the number of MB), 2nd E:\.
I made a fatal error there since C:\ was almost full; I set both scratch disks to E:\.
PS never started again. After this change, clicking on my PS7 icon brought up an error message saying "Unable to initialize Photoshop because the scratch disks are full" and the only option was to click OK, and PS would close, so I couldn't access "Preferences," even with ctrl + k, to set C:\ back as the primary scratch disk...

In response to your recommendations:

I specified that I freed up space on my SSD system disk C:\, as mentioned above, by deleting the event logging files from Kaspersky PURE3, of type ".enc1," which took up no less than 68 GB, and in addition to that, the logs that are necessarily installed on C:\, I only had a measly 5 MB left!
I also mentioned that before this disk space recovery, after deleting the ".enc1" files on C:\ I uninstalled PS 7 and reinstalled it on E:\, the result was still unable to open PS

I uninstalled and reinstalled it on C:\ to see (I had space now), result, still unable to open PS!
I thought there might be remnants in the registry, and after uninstalling PS, I cleaned it by removing everything that contained Photoshop or Photoshop 7, then cleaned the registry with "TuneUp Utilities" to remove "orphaned" entries. Reinstalled on E:\: result still unable to open PS.

I suggest: DESPITE UNINSTALLING, THERE MUST BE A TRACE IN THE REGISTRY OR SOMEWHERE OF THE "PREFERENCES" WHERE ALL THE SCRATCH DISKS ARE ON E:\.
Question: do you know, after an ultimate uninstallation what I can do, where to find the file that keeps the "Preferences" in memory and how to modify them, or what is the possible alternative?
Side question: in the properties of C:\, managing quotas in my case should I activate it and what amount of MB should I set?
To avoid blocking the logs I tried checking "Enable quota management" and set to "Unlimited"
PS still does not open.
Is this still an error, should I activate quota management and if so, check "Do not limit disk space, that is unlimited" or "Limit disk space" and how many MB?

Sorry again for the heaviness of this response but I think you now have all the parameters of the problem.

Thank you very much for your patience and help.
Kind regards
Paul, polonove
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polonove
 
Hello TibereTchatcha,

A lot has happened since your message. I made some space on my C:\ drive by deleting the event logs from Kaspersky (68 GB out of 120 GB!!!), uninstalling Photoshop 7, cleaning the registry with Tune Up Utilities, defragmenting, and restarting. I reinstalled Photoshop 7 on C:\.

Guess what? Photoshop 7 starts up but immediately shows an error message: "Unable to open Photoshop 7 because your scratch disks are full." A dialog box appears with "OK or Cancel," and the software doesn’t open!!! I can’t access the scratch disks to set C:\ and E:\ and allocate a number of bytes.

Yet, the uninstallation with Tune Up Utilities worked well, but there must still be a trace of my error somewhere from a message I left on the site where I had set all the scratch disks to E:\ in Photoshop 7.

Right now, I don't know what to do or where to go to remove this stinky bomb...

Thank you for any insights if they shine on this misadventure.
Best regards
Paul
0
polonove
 
A Tiberetchatcha,
Hello,
Follow-up question: you say
"-You can also go to the section: Memory and cache of the image to increase the "Maximum memory used by Photoshop" which corresponds to the RAM. Be careful not to set it to 100% because a portion of the memory must remain free to run Windows, and of course this cache memory depends on your hardware resources."

Where is this section? If it’s in Photoshop, that’s useless since I can no longer access it. If it’s in Windows 7 64-bit, I haven’t found the path to access it.
Thank you
Sorry for the follow-up, but it might be a lead to open Photoshop?
Best regards
Paul
0
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
Tiberetchatcha must be referring to the virtual memory of Windows.

In Seven, this can be found in:
Control Panel / System / Advanced system settings / Performance - settings / Advanced / virtual memory..

The system should suggest a recommended size.. but normally you should uncheck the automatic management, while leaving the size managed by the system.
0
polonove
 
Hello,
"I do have Control Panel, but System and Security! (No Advanced system) only View your computer's status, Backup your computer, or Troubleshoot problems! But no Advanced system and the rest....
Windows 7 might be different depending on who is using it???
I'm completely lost as you can see and imagine. The problem remains unsolved. Sorry!
0
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
It's because your display mode is not complete..

In the window at the top left, you should have "View by: Category"
Replace it with: "Large Icons"
0
polonove
 
Hello,
Thank you contrariness for the information, I found everything. However, a small detail "Display by" is at the top right but that's not a big deal...

Here are the figures after unchecking "Automatically manage paging file size for all drives."

C:\System managed
-Available space: 61,169 MB
-System managed size checked
-Total paging file size for all drives:
- Minimum allowed: 16 MB
- Recommended: 12,216 MB
- Currently allocated: 16,289 MB

E:\System managed
- Available space: 1,660,062 MB
-System managed size checked
-Total paging file size for all drives:
- Minimum allowed: 16 MB
- Recommended: 12,216 MB
- Currently allocated: 16,289

I also have an external drive G:\ available space: 310,108 MB and the same figures for the paging file as above.

I restarted the PC and I still get the same error message when launching Photoshop 7.

Is there a problem with the total paging file size for all drives? I see that the currently allocated size is greater than the recommended size??? Should I reduce the currently allocated size to a number less than or equal to the recommended size? And how do I do that since it is the system that "manages" it?

Should I also uninstall Photoshop 7, clean the registry with TuneUp Utilities and reinstall?

Thank you for your help.
Paul
0
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
Before reinstalling Photoshop, reset the preferences..

Check the Adobe website for the method for your version.
0
polonove Posted messages 34 Status Membre
 
Hello,
I finally found out how to reset the preferences, it's quite simple: press Shift+Ctrl+Alt at startup of Photoshop.

I reinstalled Photoshop on E:\, and in the "External Modules and Scratch Disks" section, I applied the following in the dialog box:
- I did not check "Additional External Modules Directory"
In the "Scratch Disks" section:
- Disk 1 I selected "Startup"
- Disk 2 "C:\"
- Disk 3 "E:\" (where PS is installed)
- Disk 4 "G:\" (My external drive)

I opened an image, modified it, and wanted to save as, but I always get the same disk full message.

I went to the control panel and I'm having trouble configuring the "virtual memory" settings; indeed, I left "automatically manage" unchecked,
I kept C:\ E:\ G:\ "System managed," but as I mentioned in my last message, the allocated sizes were greater than the recommended sizes.
How can I set the memory sizes? I noticed I need to check "Custom size," but I'm not sure what numbers to put for initial size and maximum size, and whether I should check the "System managed size" box? Or hit the "Set" button.

Just a little help, and I think we will finally get there.
Thanks in advance, best regards
Paul
0
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
Verify something:
Save your image with a simple file name without accented letters....
0
polonove Posted messages 34 Status Membre
 
Hello,
I tried calling my file "nord.jpg" but the disk e:\ is full.
This is the disk where the main part of PS is installed, the other part must be on C:\.

Yesterday I adjusted the allocated memory before getting your response. I managed to save on C:\ and G:\ but not on e:\ even though the settings are the same.

The last attempt I just made confirms that e:\ does not work at all...

Here is the "Memory" data:
Virtual memory:
"Custom size" (checked)
Initial size 500 MB (I tried 16 MB but got an error message)
Maximum size 8600 MB (I set this number to stay below the recommended 12216)
But managed by the system this shows "Currently allocated" 1000 MB

"Paging file size for all drives:
Minimum allowed: 16 MB
Recommended: 12216 MB
Currently allocated: 1000 MB

It’s hard to understand, where have I made another mistake?
Best regards
Paul
0
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
No other idea except that I've always preferred to install programs on the same disk as the boot for patch reasons... But still, it would be weird if that was it...

There's still something that bothers me, it's the fact that you had a problem when you swapped the work disks in Photoshop...

The Photoshop work file is definitely better when it's not on the same disk as the program.
0
polonove Posted messages 34 Status Membre
 
I believe I have already reported it to you, I tried the installation on C:\ but before I could access the preferences by pressing Maj+Ctrl+Alt at startup.

Do you have any comments to make about the distribution of working disks as indicated above and below:

"I reinstalled Photoshop on E:\, and in "External Modules and Scratch Disks, I applied the following items in the dialog box:
- I did not check "Additional external modules directory"
In the "Scratch Disks" section:
- Disk 1 I selected "Startup" (Is that correct? Or should I put C:\?)
- Disk 2 " " " " C:\"
- Disk 3 " " " " E:\ (where PS is installed)
- Disk 4 " " " " G:\ (My external drive)"

Regarding your comment:

"There’s still something that bothers me, it’s the fact that you had an issue when you swapped the scratch disks in Photoshop.
"


I did not swap them but I had assigned all of them to E:\ (because I had a lot of space and that blocked the launch of PS.

There is still an improvement since I can save to C:\ and G:\...

I will still redo the experiment by reinstalling PS on C:\ to see if saving to E:\ becomes possible?
0
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
One comment I would like to make is that it is preferable to never work on an external drive due to the write cache delay... especially if you have large work files. It's only good for archiving...

Aside from that, nothing else...
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polonove Posted messages 34 Status Membre
 
Hello,
My latest attempts. I reinstalled PS on C:\ as indicated.
In the help menu, I opened the system information, here it is:

Operating System: Windows NT
Version: 6.1 Service Pack 1
System Architecture: Intel CPU Family: 6, Model: 10, Stepping: 9 with MMX, SSE Integer, SSE FP
Built-in Memory: 0 MB
Free Memory: 0 MB
Memory available for Photoshop: 1719 MB
Memory used by Photoshop: 90 %
Image cache memory levels: 4
Use image cache memory for histograms: No
Serial Number: 10450202403189431281
Application Folder: C:\Program Files (x86)\Adobe\Photoshop 7.0\
Temporary Files Path: C:\Users\PAPY\AppData\Local\Temp\
Photoshop's scratch disk has asynchronous I/O disabled
.Working Volume(s):
G:\, 931.51 Go, 302.92 Go free
E:\, 1863.01 Go, 1619.38 Go free
Main folder for external modules: C:\Program Files (x86)\Adobe\Photoshop 7.0\External Modules\

Do you see any particular problems in this description, and if so, how can they be fixed?
Thank you
Paul
0
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
I feel like you have problems with your software..

The information returned by the system query shows that the provided data is inconsistent.. either you have a poorly installed Windows, or it has been tampered with...

I have the same OS and it displays (and not Windows NT)
The integrated memory (RAM) is 8GB and the free memory is 6GB...when PS is open...
0
polonove Posted messages 34 Status Membre
 
Hello,
I checked my version of Windows, it's the Ultimate.
Indeed, I don't know where this Windows NT mention comes from?
I thought it was because PS7 is not supported by W7 and that my installation was automatically done under Windows Virtual PC, which is why PS installs in Program Files (x86)!
I also noted after the installation that I received a message asking "do you want W7 to install PS due to a compatibility issue." I answered OK and the installation resumed making the necessary modifications for compatibility.
Is that what refers to NT?
I tried to find the PS file that contained this information but couldn't find it!!! It should be in a config file, right? But where?
I think I’m going to give up on PS7 because I seem to be hitting an apparently insurmountable wall. It's too bad, I liked its ergonomics and I was used to it.
If you have no idea about this problem, I will consider the matter closed.
Thank you again for your help and patience.
Best regards,
Paul
0
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
Indeed, for a 32-bit program on Windows 7 64-bit, you have the installation request in emulation..

But in Windows 7 64-bit (at least in your version), there are 2 possible options: emulation and virtualization.

Emulation is internal to Windows 7, while virtualization requires installing a kind of "mini-XP" that you can download from the Microsoft website.

However, version 7 of Photoshop is an older version not specifically designed for new operating systems, and that might be why you're having memory management issues..

You still have to test virtualization... if you have the courage...!
0
polonove Posted messages 34 Status Membre
 
Interesting!
I do have in my programs a directory: Windows Virtual PC which contains three subdirectories:
-Windows Virtual PC
-Windows XP Mode
-Windows XP Mode Applications which contains itself "Games\ Play online 'Windows XP Mode"
>>and
>>Ubisoft, "Pacific Fighter" (Windows XP Mode)

So apparently I do have the Windows Virtual PC software. Do you know how to install PS directly using this program?

I don't remember during the normal installation, when I get the message "Do you want Windows to install your software with the compatible configuration?" If I had the option "Emulation" or Virtual?

When I insert my installation CD, the Autorun (Configuration information), the installation does not launch, I can only start the installation through the file present on the disc called: Autoplay.application (probably logical!)

----------------------------------------------------------------------------------

-- At the root of the disk, I have a folder Autoplay\Menu which contains the following info: (NT appears in the last paragraph)
;------------------------------------------------------
;AutoPlay Application main configuration file.
;AutoPlay Version: 2.0.2
;Product: Adobe Photoshop 7.0
;See AutoPlay Documentation for setting up a CD
;Make sure that you always launch the AutoPlay from the
;AUTORUN.INF file with a {-c} option.
;------------------------------------------------------

[AutoPlay]
AutoPlayVersion=2.0.2
MainFileVersion=2.0.2

;------------------------------------------------------
;Product Information
;------------------------------------------------------
[Product]
ProductName=Adobe Photoshop 7.0

;Example "ProductRegistryParent=HKEY_LOCAL_MACHINE"
ProductRegistryParent=

;Change this value to your product name and version (whatever is created in installshield)
;Example "ProductRegistryKey=SOFTWARE\ADOBE\AutoPlay\2.0"
ProductRegistryKey=

; Action to take when product is running
; {0=None 1=Minimize AutoPlay 2=Quit Autoplay}
CheckForActiveProductOption=0
CheckForActiveProductClass=
CheckForActiveProductWndName=

; Use this to show another screen if this reg. key is valid.
; {0=OFF, 1=ON}
CheckInstalledProduct=0
CheckInstalledProdParentKey=
CheckInstalledProdSubKey=
CheckInstalledProdValueKey=
CheckInstalledProdLoadScreen=

;------------------------------------------------------
;Configuration Information
;------------------------------------------------------
[ConfigInfo]

;BackGround bitmap name
BKGBitmapFileName=Bkbitmap.bmp

;Welcome Dlg bitmap name
BKGWelcomeBitmapName=Welcome.bmp

;Main Dlg title bitmap name
TitleBitmapFileName=Title.bmp

;Welcome Dlg {0=SHOW ALWAYS, 1=SHOW ONCE}
ShowWelcomeDlgMode=0

;Show Hint Window {0=OFF, 1=ON}
ShowHintWindow=1
HintWindowVerOffset=0
HintWindowHortOffset=0

;Show DISABLE-ME SWITCH {0=OFF, 1=ON}
ShowAutoRunLaunchCtl=0
LaunchCtlVerOffset=0
LaunchCtlHortOffset=0

;Screen Controller {0=OFF, 1=COMBOBOX, 2=TAB CONTROL, 3=BUTTON BAR}
ScreenController=3
NumberOfScreens=3

;AVI Play Mode {0=OFF, 1=PLAY ALWAYS, 2=PLAY ONCE}
;AVI BKGScreenColor{0=WIN DEFAULT, 1=BLACK, 2=WHITE, 3=BLUE, 4=YELLOW, 5=GREEN, 6=RED}
AVIPlayMode=0
AVIMovieFileName=Logo1.avi
AVIBKGScreenColor=1

;AVI Minimum driver version on Win9x
;The recommended version is {4.0.953}
;To disable the version checking use {0}
AVIMinDriverVerWin9x=4.0.953

;AVI Minimum driver version on NT
;The recommended version is {1.15}
;To disable the version checking use {0}
AVIMinDriverVerWinNT=1.15

This is the only place where I see "version on NT" appear, the first line of the last paragraph... Can it or should it be modified?
------------------------------------------------------------------------
In Autorun (configuration information) I saw 3 lines:

[autorun]
open=AutoPlay.exe -c
icon=Autoplay\PS7.ico

If I want to install (to see) using "Virtualization", how do I do it directly, what program should I use?
Thank you again, best regards.
Paul
0
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
No idea whether your version of Seven is compatible or not..

Check the MS page regarding virtualization under Seven:
https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US

To install a program in a virtual environment, you must first enter that environment.
0
polonove Posted messages 34 Status Membre
 
Dear Contrariness,
I am very grateful to you for spending a long time trying to solve my problem.
I am sorry for both of us that no positive outcome has been found despite your efforts.
Thank you for your tenacity and your interest in my issue.
I have just decided to abandon Photoshop 7, which is ultimately incompatible with my OS, and I opted for the installation of Photoshop Elements 7.0, which works under Vista SP1 emulation.
Saving to my E:\ drive is no longer an issue.
Thanks again and well done for your many efforts and attempts.
Respect!
Maybe see you in the coming days to discuss any other issues... which I obviously do not wish to encounter.
Sincerely yours,
Paul
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