Big stuffing!

Solved
gilberte47 Posted messages 3 Status Membre -  
 flafla -
My Canon Pixma MG 5550 (purchased at Christmas!) "swallowed" a stack of 24 sheets at once instead of just one!
hence the paper jam!!! I saw, when I turned it over, where it was stuck. How can I unblock the jammed stack without damaging the drive rollers or the various mechanisms?
Thank you in advance.

3 réponses

baladur13 Posted messages 47548 Registration date   Status Modérateur Last intervention   14 372
 
Hello
See the videos (at the bottom of the page) addressing this type of issue
https://www.canon.fr/support/consumer_products/videos/pixma_mg5550/

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      It's very hard to catch a black cat in a dark room.
                Especially when it's not there...
9
flafla
 
a rescue done by the book
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gilberte47 Posted messages 3 Status Membre 8
 
The worst part is that I had indeed untied my packet of sheets! But it seems I pushed it a bit too "deep" into the locker.
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gilberte47 Posted messages 3 Status Membre 8
 
A big thank you Baladur13! It really is child's play when following the video step by step.
But I will keep a close eye on this "glutton" of a printer, especially since I'm using 90g paper.
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baladur13 Posted messages 47548 Registration date   Status Modérateur Last intervention   14 372
 
Often, a small, useful gesture is enough to separate the sheets before loading:

then just follow this
https://www.canon.fr/assets/videoplayers/video.html?bctid=2765227129001&st=/videos/subtitles/2765227129001.xml&data=/videos/data/2765227129001.xml
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