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Dell Inspiron, the USB 3.0 ports no longer work

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ParusNY Posted messages 6 Status Member -  
ParusNY Posted messages 6 Status Member -
Good evening, as stated in the title the USB 3.0 ports on my computer no longer work. I’ve read a lot of forums, downloaded plenty of software that didn’t help, etc... From one day to the next they just "disactivated." They only work to power the Logitech cooling platform. Otherwise my computer mouse or my mobile phone don’t work, (not even charging for my phone). It’s disabling since I only have one USB 2.0 port... Please kindly help! And happy new year to everyone!!

6 answers

  1. Anonymous user
     
    Good evening

    Is your PC recent?
    Is it still under warranty?

    See you later

    --
    --------Security Contributor---------
    We have all been beginners at something at some point.
    But knowledge is the reward of diligence.
    0
    1. ParusNY
       
      Yes, my computer is a little over a year old, but unfortunately it's no longer under warranty.
      0
  2. Anonymous user
     
    Hello

    What is the exact model of your PC?
    What is the operating system?
    32 or 64 bits

    Thank you

    @+

    --
    --------Security Contributor---------
    We have all been beginners at something at some point.
    But knowledge is the reward of diligence.
    0
    1. omar
       
      dell inspiron n5110 win 7 32bits
      0
    2. ParusNY Posted messages 6 Status Member
       
      Thank you, Omar
      0
  3. Anonymous user
     
    Good evening

    Go to Start
    In the Search bar
    Type: devmgmt.msc and press Enter.

    Check if you have a yellow question mark or exclamation point?

    If yes, does it correspond to the USB 3 controller?

    See you later

    --
    ***--------------------------Cs---------------------------***
    We have all been beginners at something one day.
    But knowledge is the reward of diligence.
    0
    1. ParusNY Posted messages 6 Status Member
       
      It shows me a small logo with a yellow exclamation mark on the "USB Bus Controller" logo.
      0
  4. Anonymous user
     
    On this site: http://www.dell.com/support/drivers/us/en/19/Product/inspiron-15r-n5110 in the Chipset section. the first line: Wistron USB 3.0 Host Controller Driver should be downloaded and installed; this should fix your problem. Let me know; thanks. @+ -- ***-----------------------Security Contributor-------------------------*** We have all been beginners at something one day. But knowledge is the reward of diligence.
    0
    1. ParusNY Posted messages 6 Status Member
       
      I’ll try that right away and I’ll let you know!
      0
  6. ParusNY Posted messages 6 Status Member
     
    Rah I thank you Guillaume5188 my two USB ports (Blue) finally work!!!
    Quick to install and perfect!
    It's been a long time since I was looking! THANK YOU VERY MUCH!!
    0
  7. Anonymous user
     
    Re

    And well I suggest we mark this subject as resolved

    thank you

    see you

    --

    ***-------------------------Security Contributor-------------------------***
    We have all been beginners in something at some point.
    But knowledge is the reward of diligence.
    0
    1. ParusNY Posted messages 6 Status Member
       
      Thank you!
      0