Samsung HW-F450 soundbar not working with my TV Solved

Question

Hello,
I'm desperately trying to get a Samsung HW-F450 soundbar to work with my 3D television of the same brand, series 7000. I believe I followed the installation manual, which says to use the HDMI (ARC) port on the TV with a certified 1.4 cable; but to my great dismay, there's not a sound coming out.
I consulted another forum and saw that I wasn't the only one having this kind of problem, but I still couldn't find the solution.
If anyone has any ideas to solve my issue, I would be very happy, thank you in advance!

Configuration: Windows 7 / Chrome 30.0.1599.69

Lorjon · Accepted Answer

I was in the same situation as some others.
My soundbar (Samsung soundbar hw h450) worked perfectly with sound-connect (via Bluetooth) with my Samsung TV UE46F6500. Unfortunately, when I connected everything via HDMI... it didn't work. (yet there is an HDMI ARC port on my TV. Moreover, it is often indicated if the TV is compatible. The "arc" inscription in parentheses next to "HDMI in" near the port on the back of the TV.

After searching a lot, the solution is very simple. The explanations in the user manual are not very clear.

It is important to understand that HDMI carries both sound AND images. Therefore, the connection follows.

Starting from the TV decoder (or TV Box): HDMI cable (which was connected between the decoder and TV) to be connected between the decoder and the "HDMI IN" port of the soundbar and not on the TV.
Then the second HDMI cable: from the "HDMI out tv" port of the soundbar to the "HDMI arc" port of the TV.
This means that the image and sound pass through the soundbar before going to the TV.

TV Decoder -> HDMI cable -> Soundbar -> HDMI cable -> TV
Then remember to select the correct HDMI port on the TV using its remote control (source button). (in my case HDMI 2 on my TV)
Also select HDMI on the soundbar with its remote control (source button) and there you go......enjoy.

poupougne13 · Answer

Hello...

Try with an optical cable.... I have the same kind of gear and it works very well... except for potential failures...!
Best regards,
See you soon

--
"He who wants to climb a mountain starts from the bottom!"
Signed: "Gillette" aka "nobody"! ;) (°!°)

cddede · Answer

Hello,  Have you tried setting it to "Aux"?  Have you tried with a 3.5mm jack/jack cable or an optical cable?

momo09 · Answer

Hello!
After fiddling around and especially reading the TV's manual, I finally found the solution to my problem. In my case, I just had to go into the TV's "sound" menu and activate the "external" function from the list of options.
It's the same brand of equipment, it's a shame that this isn't mentioned anywhere in the soundbar's installation manual.

Jango911 · Answer

Hello everyone,

I have the same problem, no sound from the soundbar, even with the "external sound" mode on the TV it doesn't help.

Moreover, the soundbar is very slow to start up and stays on "hello" for a long time. I'm afraid it might be defective.

Should I call Samsung technical support or does anyone have any suggestions?

Thank you.

jango911 · Answer

Hello David, hello everyone.

Even with the optical cable added, I had no sound and the soundbar took ages to start, which was not normal.

I sent it back to Samsung and they repaired it; there was a technical issue.

It works perfectly now.

Thank you.

SONIC · Answer

Hello everyone. I didn't have sound once the HDMI cable was connected from the TV to the soundbar, I just had to press and hold the play/pause button on the soundbar remote for 5 seconds to initialize, and it works now :)

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