Sound issue with Samsung HW-450 soundbar

Is your soundbar properly connected via HDMI and set to the AUX source when you're watching TV?

Hello,

@ Philips Support, the Samsung soundbar does not have a coaxial digital audio input; to use this sound mode, a coaxial digital audio (SPDIF) to optical digital (TOSLINK) converter would be needed.

On the other hand, the second option, the analog connection, would be worth considering.

Here are images of the 2 possible connections:



or



Here's a clickable image to view it in its actual size:



Best regards and have a good day.

No problems, only...solutions!!! :-)
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Hello,

Sorry for all the inconvenience with your TV.

Could you please confirm that you have the picture on your TV and that it is the sound that is faulty?

If so, we recommend that you first proceed as follows to check if your device (Home Cinema) is properly configured:

1-Some auxiliary devices have an audio HDMI output that must be enabled when using an HDMI to HDMI connection.

A-Make sure the HDMI audio output is enabled by checking the on-screen menu of the auxiliary device,

B-In some cases, you may need to set the digital audio format of the Home Cinema to PCM (Pulse Code Modulation) mode,

C-For additional information, refer to the user manual of your Home Cinema,

2-Your TV does not have the HDMI-ARC function. However, you have two options to connect your TV to the Home Cinema to obtain sound: the digital connection (with a coaxial cable) and the analog connection (with the Red and White components).

A-Digital connection: connect the SPDIF audio output (SPDIF OUT) of the TV to the audio input of the Home Cinema using an audio cable (coaxial),

B-Analog connection: connect the audio output of the TV to the audio input of the Home Cinema using component cables (Red and White),

3-We also recommend doing the following tests:

A-Check the cable connections,

B-Check that the volume is not set to
0,

C-Check that the sound is not muted,

D-Check that the speakers are
enabled in the Sound menu,

E-Check that the TV's audio output
is connected to the audio input of the
HTS device compatible with HDMI
CEC/EasyLink.
Sound should be coming from the HTS
speakers.

4-The software version of your TV is: 000.026.078.000, File .zip, 32.86 MB, Release date: 2010-08-25.

Verify that you have the same version and perform the software update on your TV

https://www.philips.fr/c-p/42PFL5604H_12/televiseur-lcd-avec-pixel-plus-hd/aide

5-Please click on the following links for further explanations about your TV's connectivity:

https://download.p4c.philips.com/files/4/42pfl5604h_12/42pfl5604h_12_dfu_fra.pdf

Please do not hesitate to contact our team of specialists who will provide any further assistance you may need at:

0157324050

Monday to Friday 8:00-20:00 and Saturday 9:00-20:00

Best regards,

Djetey -Social Media Webcare
Philips TV France
@PhilipsCare_Fr

Thank you stargate43, I had the same problem as gas-gas.