Very good Wi-Fi signal, but no internet access

Solved
Anonymous user -  
 Anonymous user -
Hello,
I have a NeufBox NB4-FXC-r2 connected to a LDLC PC running XP SP3 and, at the other end of the house, my wife, in her office, with a LDLC laptop that is somewhat connected to the Box's Wi-Fi. The signal strength was between 1 to 2 bars, sometimes with no connection at all. After researching online, I ended up buying a TrendNet TEW-736RE signal amplifier. TrendNet's technical support being completely useless (they couldn't get me connected!), they suggested I return the device for an exchange. For a day or two, I fiddled with the system and finally got, in my wife's office, 5 out of 5 bars, which proves that it wasn't the device that was at fault. But here's the thing, there was no Internet access anymore.
So if you are for household peace, and if you have a solution that works, you will be a thousand times thanked!

Here are the steps taken:

First step: Securing the system with WPA2 protection. Easy on the PC connected to the box, just go to 192.168.1.1 and go to the Wi-Fi tab, under Security. Much trickier for the remote computer: Start - Settings - Control Panel - Network Connections - Right-click on Local Area Connection - Local Area Connection Properties - Internet Protocol (TCP/IP) - Internet Protocol Properties - Set everything to automatic.
Start Menu, - Run - enter the command "services.msc". You get the list of all local services. Look for "Wireless Auto Configuration". Verify that it is set to "Automatic".
Back to Control Panel - Network Connections - Wireless Network Connection - Wireless Network Connection Status - Wireless Network Connection Properties - Check "Use Windows to configure my wireless network" - View wireless networks. If there are several, use "Move Up" or "Move Down" to put the Trendnet network at the top and highlight the line. Click on Trendnet 736 Properties
Association tab - Check "Connect even if the network is not broadcasting its name".
Wireless network key:
Network authentication: WPA2 - Data encryption AES.
To complete the process, press the button on the box and then the button on the Trendnet.
After all that, I should have been able to connect the laptop to the Internet. But the device is resisting.
Did I forget or do something wrong?

Second step: I followed the instructions to the letter from:
http://forum.telecharger.01net.com/forum/high-tech/INTERNET/Internet/connexion-internet-resolu-sujet_19026_1.htm
which seemed very relevant to me. Still nothing: I tried again: I gave up and am now asking for your help. So, still no Internet on my wife's laptop.

Additionally, I noticed anomalies that I didn't have before:
1) DiskAid, on my PC, used for transfers with my iPad, tells me "The web page is not available because you are offline", which is false, of course. I uninstalled DiskAid and reinstalled it. The problem persists.
2) On my iPad, wanting to send a document from QuickOffice Pro to my PC, I enter the recommended address in Firefox and receive the message "Firefox can't find the server at address 192.168.1.55.4242."

So if you have any suggestions for me, they will be welcome, especially since I've been struggling for a week now, like Aboville, but he knew where he was and I am lost.

Thanks again.

4 answers

  1. Cyrille9999 Posted messages 129 Registration date   Status Member Last intervention   110
     
    Hello to you,

    A) What does the indicator light on your box say about the ADSL connection (and not Wi-Fi)?

    B) Can you log in to your Neuf box administration (start your browser and type http://192.168.1.1)?
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  2. Anonymous user
     
    Hello,
    Thank you for your prompt response.

    The access light is permanently on, Traffic blinks, and WiFi stays on constantly.

    I have no problem connecting to the NeufBox: it's actually the first step I took as mentioned in my text above (that's what allowed me to switch to WPA2).
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    1. Cyrille9999 Posted messages 129 Registration date   Status Member Last intervention   110
       
      Ok, show me an ipconfig /all from your wife's PC and post it here.

      Also, do a ping 8.8.8.8 and post the result.

      Try to open a page on the engine www.google.fr simply.

      What do you mean by "I tinkered a bit"???? What exactly did you do????

      Methodologically, you mention results from the iPad, but since I don't know anything about it, it's useless. This address 192.168.1.55.4242 is a bit curious, are you sure it's not 192.168.1.55:4242?
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  3. Anonymous user
     
    Hello, Cyrille9999,
    Thanks for continuing to help me.

    The ipconfig / all opens a window that closes immediately before I can read anything.

    For the ping 8.8.8.8, I was able to see
    "Request timed out"
    "Unable to reach the destination network" (at least 2 times
    then the window closes immediately.

    Internet Explorer says "IE cannot display this webpage"
    As for Firefox, "F. cannot find the server at the address www.google.fr"

    As for the tinkering, it consisted of turning the box off and on, then doing some resets, all of which were done two to three times before getting a strong signal.

    Finally, you are right about the 192.168.1.55:4242.
    Unfortunately, the connection does require the username and password, but Firefox says it cannot establish a connection to the server at the specified address. I think I must have entered the correct address at first and that it was my document where I made the writing error.
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  4. Anonymous user
     
    Hello, Cyrille9999,
    I finally found a way to immobilize those damn volatile windows.
    Here is the requested information.

    C:\Documents and Settings\Colette B>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . : pccorazon
    Primary DNS Suffix . . . . . . :
    Node Type . . . . . . . . . . : Unknown
    IP Routing Enabled . . . . . . . : No
    WINS Proxy Enabled . . . . . . . : No

    Ethernet Card Wireless Network Connection:

    DNS Suffix specific to the connection :
    Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
    Physical Address . . . . . . . . .: 48-5D-60-6E-54-90
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.10.101
    Subnet Mask . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.10.100
    DHCP Server. . . . . . . . . . . : 192.168.10.100
    DNS Servers . . . . . . . . . . : 192.168.10.100
    Lease Obtained . . . . . . . . . . : Wednesday, April 24, 2013 08:19:57
    Lease Expires . . . . . . . . . . : Wednesday, May 1, 2013 08:19:57

    C:\Documents and Settings\Colette B>ping 8.8.8.8

    Sending a 'ping' request to 8.8.8.8 with 32 bytes of data:

    Reply from 192.168.10.100 : Destination network unreachable.
    Reply from 192.168.10.100 : Destination network unreachable.
    Reply from 192.168.10.100 : Destination network unreachable.
    Reply from 192.168.10.100 : Destination network unreachable.

    Ping statistics for 8.8.8.8:
    Packets : Sent = 4, Received = 4, Lost = 0 (loss 0%),
    Approximate round trip times in milliseconds :
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
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    1. Anonymous user
       
      It has been nearly 15 days since I have been waiting for a solution to connect my wife's phone to my Wifi network.

      In despair, I requested and obtained a return authorization for this equipment, which apparently is fine, but no one knows how to connect it.

      Like with the Gordian knot, a decisive solution is the best.
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